FAQ – The Perfumed Court

Frequently Asked Questions

Answers...

Do you have a phone number I can call?

Yes. Our phone number is 678-900-3037. To better assist our customers, please read our FAQ, shipping, and policies pages prior to calling. Thank you.

How do I check my payment/order/shipping status?

You are able to check the status of any order, past or present, including processing status, payment status, shipping status, and delivery confirmation numbers by logging in to your account at ThePerfumedCourt.com and clicking on "order history". Please note that our order processing time is 3-7 business days. Shipping may be delayed an additional 1-3 business days or slightly more following large sales events, when order volumes can be 8 times the normal sales. The shipping notification you receive lets you know your package is being shipped. A shipping notification is generated when a shipping label is printed. This is done prior to decanting the samples. Your package will generally be in the mail within 2 days of a shipping label being printed.

Why is my order is not showing up under my username?!

Our customers are always able to check the status of any order, including payment, order status, and shipping status, by logging into their account at ThePerfumedCourt.com and clicking on "order history", located under "your account". If your order does not appear here, then more than likely what has happened is that your order was accidentally placed anonymously. Even if this is the case, we will still have your order in our system and your order will still be processed. If you would like your order attributed to your account, please contact us with your order number and your account username. We can link your order number to your account for you. This option is also available if you have changed usernames, want to combine your orders from multiple usernames into one account, or have a newly registered account. Having an account with us allows you to view the complete status of any order you have placed with us, as well as save fragrances to your wish list, and more.

Why is my tracking number is only showing "The U.S. Postal Service was electronically notified by the shipper on . . ."

These US Postal Service delivery confirmation numbers are obtained when we purchase the postage electronically in prep to ship your packages. Your package will generally ship within one to two days of a shipping label being printed. The USPS may scan at the city of origin, but rarely. The only scan required is at delivery. Your track update will remain that they have been notified until the package is scanned along the journey, very likely only at delivery but often when it reaches a sorting center near you. Keep in mind, this is not a tracking system like FedEx or UPS. We can't give you any more information than the USPS is showing. Please contact us if your package has not delivered - 3 weeks for domestic and 6 weeks for international - from the delivery confirmation ship date. If it is determined that the package has been lost or misplaced and the appropriate amount of time has been given the postal service to deliver we may reship at our discretion.

What if my delivery confirmation number shows my package delivered but I did not receive it?

If your delivery confirmation number shows delivered but you did not receive your package, please notify your local post office. We can attempt to assist in this process, but make no guarantees as to outcome. We may offer various resolutions at our discretion.

Why does my order status say "Ship to Bill to Hold"?

We can only ship to your billing address until you have been an established customer for a minimum of six months. Shipping to any address other than your billing address must be approved.

We reserve the right to request a physical address for orders shipped to a p.o. box.

Do you accept returns?

While we can guarantee that your fragrance is authentic, we cannot guarantee that you will like it. We hand decant each fragrance as we fill an order from the manufacturer's original bottle. Due to the personal nature of cosmetic items, we cannot accept returns or exchanges nor issue refunds. All sales are final.

What do I do if my decant has broken or leaked in transit?

We ask that you please inspect your package upon receipt. Please notify us of any problem within five days of receipt.

All purchases are carefully wrapped. In the unlikely event a bottle breaks or leaks in transit, please snap a clear photo and then contact us sending the photo with your contact. We may ask you to return the damaged bottle and packing materials (at our expense). If an insurance claim is necessary, we must have clear photos for the claim. Upon receipt of these items, we will send a replacement.

Do you ship to my country?

The Perfumed Court will ship to all countries except Albania, Algeria, Bolivia, Brazil, Brunel Darussalam, Bulgaria, Dominican Republic, Equador, Faroe Islands, Indonesia, Iran, Iraq, Italy, Jordan, Kenya, Malaysia, Mexico, Morocco, Oman, Pakistan, Paraguay, Philippines, Qatar, Saudi Arabia, Serbia, Slovenia, Turkey, Tunisia, Uzbekistan, Venezuela, Yemen and Zimbabwe.

If you do not see your country when entering your address, we do not ship there.

What if my order has to pass through customs?

Customs, duties or taxes, if any, are the responsibility of the customer.

Seizure and destruction by customs is not the responsibility of The Perfumed Court. Please note your country's policies on perfume shipments. If you wish to have your order shipped via UPS or FedEx to ensure it reaches you, please ask us for a quote for shipping cost. UPS and FedEx will collect any duties/import fees on deliver, and the customer is responsible for those charges.

Any International package may have insurance purchased for it. If insurance is purchased, the actual value of the contents will be declared on the customs declaration. Duties, taxes or fees charged by your country are the buyers responsibility.

Why was I asked to pay additional shipping charges?

We reserve the right to request additional shipping fees for higher weight packages. At our discretion, there could be a request for an additional shipping for international packages so the package can be insured and shipped by a traceable method with signature required. We will notify you if your package requires extra shipping. This extra shipping fee must be paid before the package can be shipped. The customer has the right to cancel the unshipped order or partial order and a refund issued for unshipped product.

Are these fragrances the authentic manufacturer's fragrance?

Our samples and decants are handmade and hand poured from the original bottle of perfume. The customer will not receive a licensed product in a licensed bottle. The customer, however, will receive the authentic, original perfume transferred to a glass vial or bottle. The Perfumed Court is not affiliated with the manufacturer of the perfume houses nor the perfume product in any manner. We guarantee each and every hand-decanted perfume is authentic and unadulterated in any way. We NEVER sell fakes, copies, dupes or diluted products. We are pleased to bring you rare, vintage, discontinued, hard to find, uncommon, as well as well-known mass marketed fragrance. We hope you enjoy sniffing.

Do you have the fragrance I'm looking for?

If you are looking for a specific fragrance, please start by using the search bar located at the top of the page. If you are not able to find the fragrance you are looking for by searching for it, chances are that it is back-ordered or that we no longer carry it. Questions regarding if we will be carrying it again and other inquiries can be directed to our customer service department.

What sizes are your decants?

Our decants are available in 1ml, 2ml, 5ml, 8ml, 15ml, and 30ml. We offer sample vials, atomizers, and roll-on bottles. Additional information regarding our decant sizes is available by visiting our What is a decant? page.

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